Return Policy

GIOVANI UOMINI RETURN AND EXCHANGE POLICY

Last Updated: [Date]

1. INTRODUCTION
At Giovani Uomini, we strive to ensure customer satisfaction with every purchase. This Return and Exchange Policy outlines the terms and conditions for returning or exchanging items purchased from our e-commerce store.

2. CONDITIONS FOR RETURNS AND EXCHANGES

a. Eligibility for Returns

  • Items must be returned within [14] calendar days from the date of delivery.
  • Products must be unused, unwashed, and in their original packaging with all tags and labels intact.
  • Items that are damaged, altered, or show signs of wear will not be eligible for return.

b. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items purchased on clearance or marked as "Final Sale,"
  • Customized or personalized items,
  • Undergarments, swimwear, or other hygiene-sensitive items.

c. Conditions for Exchanges

  • Exchanges are subject to stock availability.
  • If the desired replacement product is unavailable, you may opt for a refund or store credit.

3. RETURN PROCESS
To initiate a return, please follow these steps:

  1. Contact our customer service team via [email/phone number] to request a Return Authorization (RA) number.
  2. Pack the item securely in its original packaging and include the original invoice.
  3. Clearly label the package with the provided RA number.
  4. Ship the package to the return address provided by our customer service team.

4. SHIPPING COSTS FOR RETURNS

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
  • In the case of defective or incorrect items, Giovani Uomini will cover the return shipping costs.

5. REFUND PROCESS

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within [X] business days and will be credited to the original payment method.
  • Please note that shipping fees are non-refundable.

6. CONDITIONS FOR DEFECTIVE OR INCORRECT ITEMS
If you receive a defective or incorrect item, please notify us within [X] calendar days of delivery. We will arrange for a replacement, repair, or refund at no additional cost to you.

7. STORE CREDIT AND GIFT RETURNS

  • Returns can also be processed as store credit, which will be issued as a gift card for future purchases.
  • If the item was marked as a gift at the time of purchase, the return will be processed as store credit for the gift recipient.

8. CONTACT US FOR SUPPORT
For any questions or concerns about our Return and Exchange Policy, please contact us:

  • Email: [email address]
  • Phone: [phone number]
  • Address: [company address]